Policies
Cancellation & Refund Policy
How cancellations, date changes and refunds work for bookings made directly with Hotel Luxe Vista by Snow Crest.
XX with the real figures used by your booking engine, and have the final wording checked by your accountant or a lawyer — this page is contractually binding on your guests.Scope
This policy covers reservations made directly with Hotel Luxe Vista by Snow Crest, through our website, our booking engine, WhatsApp, telephone or email. Bookings made through a travel agent or an online travel agency are governed by that platform's cancellation terms, not this one.
Standard cancellation terms
- Cancelled more than XX days before the check-in date: full refund of any amount paid, less payment-gateway charges.
- Cancelled between XX and XX days before check-in: XX% of the total booking value is retained.
- Cancelled within XX days of check-in: XX% of the total booking value is retained.
- No-show, or cancellation on the day of arrival: the full booking value is retained.
Peak season and block bookings
Different terms may apply to stays over public holidays, the New Year period, and to group or full-property bookings. Where they do, the terms are stated on your confirmation at the time of booking, and those stated terms take precedence over this page.
Early departure
Where a guest checks out earlier than the confirmed departure date, the remaining nights are charged in full unless agreed otherwise in writing with the hotel in advance.
Date changes
We will try to accommodate a change of dates subject to availability. A date change requested within the non-refundable window above is treated as a cancellation and a fresh booking, and any rate difference for the new dates applies.
How to cancel
Send your booking reference to snowcresthotels@gmail.com or call +91 93171 90212. A cancellation takes effect from the time we receive your written request, and we will confirm it back to you in writing.
Refund timelines
Approved refunds are issued to the original payment method. Banks and payment gateways typically take XX working days to credit the amount after we process it. Payment-gateway fees, where charged, are not refundable.
Circumstances beyond our control
Road closures, heavy snowfall, landslides, strikes and similar events can make travel to Banikhet and Dalhousie difficult. Where a stay cannot go ahead for reasons outside either party's control, please contact us — we will do what we reasonably can to reschedule, though we cannot guarantee a refund in every case.
Last updated: REVIEW DATE BEFORE PUBLISHING
Questions about this policy? Write to us at our contact page, or see our cancellation policy, booking policy, terms & conditions and privacy policy.