Policies
Booking Policy
What to expect when you reserve a room at Hotel Luxe Vista — payment, check-in, identification and house rules.
XX against what your booking engine actually enforces, and delete any clause the hotel does not apply.Making a booking
A reservation is confirmed only once you receive a written confirmation from us carrying a booking reference. An enquiry, a quote or a held date is not a confirmed booking.
Payment
- An advance of XX% of the total is payable at the time of booking; the balance is due at check-in.
- Rates are quoted in Indian Rupees and are inclusive of applicable GST unless stated otherwise on your confirmation.
- We accept XX (list the methods you actually take — UPI, cards, bank transfer, cash).
Check-in and check-out
Check-in is from 12:00 PM and check-out is by 11:00 AM. Early check-in and late check-out are subject to availability on the day and may carry a charge. Please tell us your expected arrival time if you are driving up, since the road from Pathankot can be slow in bad weather.
Identification
Indian law requires every adult guest to present a valid government-issued photo ID at check-in. Foreign nationals must present a passport and valid visa, which we are required to record. Bookings cannot be honoured without this.
Occupancy and children
Each room has a stated maximum occupancy, shown on its room page. Extra beds or mattresses may be available in some categories at an additional charge. Please tell us the number and ages of everyone staying at the time of booking so we can put you in the right category.
House rules
- Smoking is not permitted inside the rooms.
- Pets: XX (state whether you allow them).
- Visitors who are not registered guests are not permitted in the rooms.
- Guests are responsible for any damage to hotel property caused during their stay.
Right of admission
The hotel reserves the right to refuse or terminate a stay where a guest's conduct endangers or disturbs other guests or staff, or breaches these policies. No refund is due in that event.
Cancellations
Cancellations, date changes and refunds are covered separately in our cancellation policy.
Contact
For anything not covered here, reach us at snowcresthotels@gmail.com or +91 93171 90212.
Last updated: REVIEW DATE BEFORE PUBLISHING
Questions about this policy? Write to us at our contact page, or see our cancellation policy, booking policy, terms & conditions and privacy policy.